WEB DETECTIVE
FREQUENTLY ASKED QUESTIONS


QUESTION
Do you have some real testimonials from real users (not some phony made-up ones)?

ANSWER
Yes indeed. Here are a few recent ones. These are totally unsolicited emails to us that can be verified in a court of law.

Thanx Phil, I just didn't think to take the URL with me. Thanx also for the quick response. I'm pretty impressed with you guys after only a couple of days! Bill Worthy

Very nice layout and most every query possible available. Definitely worth the subscription fee. Thanks again, Tom

Phil:
Thanks for resending the URL! I've found your website to be very helpful and a wealth of information (I'm a journalist) but had misplaced the URL on another one of my computer harddrives.
thanks again,
stephanie criner

To whom it may concern: (Phil)
Even though your site ended up not being what I needed, I just wanted to thank you for your prompt reply and refund. Your service was excellent and I would highly recommend your company to anyone who felt they needed this type of service. Job well done. Thank you very much.
Respectfully,
Sonjia

Just wanted to say I have used your site on numerous occasions and find it very helpful. I operate a private detective agency and have found lots of free information that would have otherwise cost me. Thank you
Rick Huffman
FourJs Private Detective agency
RNH

To Whom It May Concern,
WOW!!!!!!!!I finally got some results........Thank you. I have tried onlinedetective with absolutely no results and angry opinions of these sites. But not since I tried your outfit. Bravo....... Very nice..... Well done..... I actually found pertinent information worth paying for..... Good job....
May

I wanted to let you know that one of your links was exactly what I needed. I probably could have found it after a lot of frustrated hunting, but I am far happier having been led right to it within 5 minutes of signing up for your site. Thanks!

Thank you for your prompt and kind consideration Mr. Phillip. I truly appreciate your professionalism and kind honesty.Regards,
Murni Mastan

Dear Sirs,
Your company helped me locate my father about 2 years ago.
Thanks! Lynne Wooten

Thanks Phil. I located the person I needed within 5 minutes. My 41 year-old
daughter's deadbeat dad who I left 35 years ago. He's still a deadbeat. Lucille

this is the most fantastic thing i have EVER EXPERIENCED-I AM A 20 YEAR
DETECTIVE AND THIS IS SIMPLY ..GREAT!!!!!!!!!

Phil,
I just wanted to say thank you for your prompt and courteous response. Your actions have proven to be very professional in a business world where professionalism seems to be a thing of the past. Thank you very much.
Sincerely, Jason Davis

Just wanted to let you know that I subscribed to the Web Detective Portal and it led me to an unclaimed funds section where I found over $1,000+ in lost monies that are now being sent to me by the State of Florida. The $29.95 paid for itself in 24 hours!
THANKS - Jim 1st

Hi there, I know that I am not too intelligent with all of this fancy stuff--but I want you to know that thanks to your help I have found two people for my cousin--and he had lost contact with for many years.

Thank you, Phil
You guys are very professional and courteous and I would purchase future products from you without any hesitation.Thanks, Andy

QUESTION
Do you need to have the Social Security numbers of the people you want to investigate or can you search with just the persons name and address? Also, how often does the site ask for money for simple search. Eg: will I have to pay for all information at all times? Please get back to me so that I may sign up if you dont have to always have the parties SS# and DOB.

ANSWER
No, in most cases you only need a name to do searches. Sometimes just a last name will get you started. Of course, the more information you have to start with the better your chances are going to be for success. And no again, you will not have to pay extra for every search. There are many free searches and there are NO EXTRA CHARGES FROM WEB DETECTIVE EVER TO USE OUR SERVICE!

QUESTION
Can I obtain someones Social Security number using your service?

ANSWER
We get asked this question at least 10 times a day. The answer is probably not. Unless you are in law enforcement, or otherwise qualified to obtain a persons SS number, that information is simply unattainable by the average person and there is a good reason for that. If someone can get your SS number then they could also be well on the way to stealing your entire identity if they were so inclined. If everyone could obtain Social Security numbers then just imagine what a huge problem identity theft would be. However, our service does link you to Social Security checks. With this tool you can check a SS number and see if it is valid, wether the owner is alive or dead, where and when it was issued and so forth.

QUESTION:
You respond to my emails right away even if I send them in the middle of the night. Do you ever sleep?

ANSWER:
NO!!! ; Seriously though, we try to respond to all emails as quickly as possible. We almost always respond within 24 hours even if it is a weekend or we have an emergency that takes us out of the office.

QUESTION:
Do you cover areas outside the USA?

ANSWER
Yes indeed. We have connections to investigation sites in the UK and Canada (lots of resources for these 2 countries), Australia and many more countries around the world.

QUESTION
Are there additional fees for searches in addition to the $29.95 membership fee?

ANSWER
Many, many searches are free but, yes, there are a few searches that require an additional fee. Some information belonging to 3rd parties is just not obtainable without paying a fee for it. Many fees you'll run into are centered around obtaining hard copies of documents or access to private, third party databases.

QUESTION
Will anyone know I am investigating them?

ANSWER
No!!! Nobdy will ever be able to find out that you are investigating them. Our site is totally private and you will be completely anonymous when using our service.

QUESTION
How often do you update your service?

ANSWER
Just about every day. Our staff is constantly working on the site, adding information, and checking links. We have the best investigative bookmark site on the web and we want to keep it that way!

QUESTION:
Do you ever automatically rebill me?

ANSWER
NO! We only bill you one time for your initial membership fee. It is good for unlimited lifetime use! You will never be billed again!

QUESTION
Is it legal to use Web Detective?

ANSWER
Absolutely. The Federal Freedom of Information Act allows for the public viewing of thousands of types of records, be they criminal, property, background, whatever. None of the Web Detective resources are illegal, or will allow you to perform an illegal search. Also, NO ONE WILL EVER KNOW YOU ARE INVESTIGATING THEM!!

QUESTION
Is Web Detective a complicated program?

ANSWER
NO, ABSOLUTELY NOT! The program is very easy to use. Even a total internet beginner can use our program with no problems at all. We give you detailed, step-by-step instructions for conducting even the toughest and most complicated investigations.

QUESTION
I got to your website from a search engine listing that said you were free. You are not. What's up with that? looks like false advertising to me!

This is a problem for us for sure. We have no control over how any particular search engine lists us, or the keywords they choose to have us show up under. We have tried to approach search engines about this problem but they TOTALLY ignore us and we NEVER get an answer from them. We do not advertise on search engines. Some of our affiliates may do this and we try to police their actions but it often gets by us. We have shut down affiliates who falsely advertise our product and will continue to do so where possible.

QUESTION
What exactly is your guarantee?

ANSWER
We DO NOT guarantee the results of any search you do through our service. We have no idea what information you are seeking, or what information you are using to try and find it with. Other than that, we have a 90 day guarantee of complete satisfaction that our service is as advertised.

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Calgary, Alberta, Canada T3H 3C8

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